Terms of Service

Vilfo AB. ("Vilfo", "us" or "we"), which is located in Stockholm, Sweden and has the corporate registration number of 559129-8442 and VAT number SE559129844201, provides the website under the vilfo.com domain (the "Site"), Vilfo VPN router (the "Product") and Vilfo subscription service (the "Service") subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the "Terms of Service" or the "Agreement").

By using the Product, the Service or accessing the Site, you ("you" or "User") agree to the Terms of Service and the Privacy Policy. If you do not agree, do not use the Site, Product or Service.

We reserve the right to change the Terms of Service from time to time. The Terms of Service may be changed without providing notice. The responsibility to review and stay up to date with the Vilfo Terms of Service, falls completely on the individual utilizing the Product and Service and accessing the Vilfo Site.

Hardware warranty

This warranty covers hardware failures for a period of 12 months from the date of shipping of the Product.

This warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, improper cooling conditions, exposure to excess moisture, fire, lightning, power surges, or other acts of nature.

Nor does it cover any damage, deterioration or malfunction resulting from attempts to alter the functionality of the Product beyond it's original use. This is to include, but not limited to, any remote shell based access to the Product to perform tasks not directly authorized in writing by Vilfo.

The warranty covers shipping costs for the Product delivery to Vilfo and back to User, as well as replacing broken components, if the issue is identified as a hardware failure during our investigation. If the issue is not identified as a hardware failure, all shipping costs for the Product delivery & investigation are to be paid by the User.

Returns

We're confident that you'll appreciate Vilfo. In case you are not satisfied with the Product or Service, you may request a refund within 14 days after the date you received the Product or purchased the Service.

For the Product, the refund excludes return shipping & restocking, totaling $35, and you are responsible for ensuring that the Product has been packed carefully and with enough insulation to prevent transport damages. The Product must be fully functional and have no signs of cosmetic damage for you to receive a full refund. If accessories aren't included, or damaged, you will also be charged an additional fee. If unreasonably large packaging is used, additional fees will be charged to compensate shipping charges.

Component	Deduction
Power adapter	$10
Power cable	$5
Ethernet cable	$5
Antennas (2)	$10
Quick start guide	$5
Foam parts	$5
Package	$10

It may take up to 7 working days for us to handle a return after it has been received.

The Service is billed in advance on a yearly basis and renewals are non-refundable in accordance with Swedish law. We send e-mails prior to renewal notifying about the upcoming charge. You may cancel the Service at any time.

Limitation of Liability

All Site information is provided "AS IS" without warranty of any kind. Vilfo reserves the right to make changes or updates to this Site, or Product, or Service at any time without notice.

Vilfo shall not, under any circumstances, be liable to you for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with use of the Site, or Product, or Service, whether such damages are based on breach of contract, breach of warranty, or any other pecuniary loss, whether or not Vilfo has been advised of the possibility of such damages. Under no circumstances shall Vilfo be liable to you for any amount.

To the maximum extent permitted by applicable law, you hereby release and waive all claims against Vilfo, and its employees, or other partners from any and all liability for claims, damages (actual and/or consequential), costs and expenses (including litigation costs and attorneys' fees) of every kind and nature, arising from or in any way related to your use of the Site, or Product, or Service.

Termination

We may immediately terminate this Agreement if you do not pay the fees when due in accordance with your subscription plan.

You may terminate this Agreement by requesting the Service to be cancelled.

Questions & Concerns

Questions, comments and requests regarding the Terms of Service are welcome and should be sent to support@vilfo.com.

Updates

These Terms of Service were last modified in April, 2022